International Conference on Strategic Management and Business Strategy

  The Central Consumer Protection Authority ( CCPA ) has directed ride-hailing platform  Ola  to implement a mechanism allowing consumers to choose their preferred method of refund, either directly to their bank account or via coupon, the consumer affairs ministry said in a statement on Sunday. “CCPA observed that the whenever consumer raised any grievance on the Ola app, as part of its no-question-asked refund policy, Ola only provided a coupon code which could be used for the next ride without providing a clear choice to the consumer to opt between a bank account refund or a coupon,” the authority said, adding that this violated consumer rights. Further, the statement said that the CCPA observed that if a consumer attempted to access invoices for auto rickshaw rides booked on Ola, the app showed the message, “Customer invoice for auto rides will not be provided due to changes in Ola’s auto service T&Cs.” “It was observed that not issuing bill or invoice or receipt for the goods s

  Addressing data privacy concerns in the insurance sector through digital solutions Insurance companies may see improvements in client happiness, decision-making ability, and cost-effectiveness as a result of their digital transformation. In today’s world of digitisation, the growing issue of data privacy is becoming increasingly serious, particularly in sectors that handle vast volumes of personal data. For instance, in the insurance sector, companies ought to enquire about the financial, personal, and health conditions of their customers. Insurance companies use modern technology, allowing them to streamline operations and increase the efficiency of data collection and storage. Still, the challenge raises critical privacy questions just the same. How can the insurance sector ensure data security while simultaneously ushering in a new era of digital transformation? Innovative methods that businesses are using to safeguard client or consumer data will be examined in this article, alon

  In recent years, the public image of  Ratan Tata  underwent a transformation-—from debonair industrialist on the world stage, every bit the tycoon smoothly negotiating boardroom battles and ambitious global takeovers, to an adorable old uncle. That’s when the dogs took centrestage. When he opened an Instagram account five years back, on October 30, 2019, he confessed: “I don’t know about breaking the internet, but I am so excited to join you”. And the second post, three days later, showed him and his beloved late dog Tito, whose 14th birthday it would have been. Play Unmute Loaded :  5.03% Fullscreen This style was perfect for social media. It made people feel Tata was talking directly to them. It was perfect to endear him to a new generation. And, of course, the dog sealed the deal, since animals are one of the easiest ways to go viral. Almost instantly he gained millions of followers. Also Read:  How Ratan Tata impacted millions beyond the boardroom But why was Tata on Instagram at