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CCPA directs Ola to provide customers refund options

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  The Central Consumer Protection Authority ( CCPA ) has directed ride-hailing platform  Ola  to implement a mechanism allowing consumers to choose their preferred method of refund, either directly to their bank account or via coupon, the consumer affairs ministry said in a statement on Sunday. “CCPA observed that the whenever consumer raised any grievance on the Ola app, as part of its no-question-asked refund policy, Ola only provided a coupon code which could be used for the next ride without providing a clear choice to the consumer to opt between a bank account refund or a coupon,” the authority said, adding that this violated consumer rights. Further, the statement said that the CCPA observed that if a consumer attempted to access invoices for auto rickshaw rides booked on Ola, the app showed the message, “Customer invoice for auto rides will not be provided due to changes in Ola’s auto service T&Cs.” “It was observed that not issuing bill or invoice or receipt for the goods s

Addressing data privacy concerns in the insurance sector through digital solutions

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  Addressing data privacy concerns in the insurance sector through digital solutions Insurance companies may see improvements in client happiness, decision-making ability, and cost-effectiveness as a result of their digital transformation. In today’s world of digitisation, the growing issue of data privacy is becoming increasingly serious, particularly in sectors that handle vast volumes of personal data. For instance, in the insurance sector, companies ought to enquire about the financial, personal, and health conditions of their customers. Insurance companies use modern technology, allowing them to streamline operations and increase the efficiency of data collection and storage. Still, the challenge raises critical privacy questions just the same. How can the insurance sector ensure data security while simultaneously ushering in a new era of digital transformation? Innovative methods that businesses are using to safeguard client or consumer data will be examined in this article, alon

India loses its Ratan: Bombay house won’t be the same again

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  In recent years, the public image of  Ratan Tata  underwent a transformation-—from debonair industrialist on the world stage, every bit the tycoon smoothly negotiating boardroom battles and ambitious global takeovers, to an adorable old uncle. That’s when the dogs took centrestage. When he opened an Instagram account five years back, on October 30, 2019, he confessed: “I don’t know about breaking the internet, but I am so excited to join you”. And the second post, three days later, showed him and his beloved late dog Tito, whose 14th birthday it would have been. Play Unmute Loaded :  5.03% Fullscreen This style was perfect for social media. It made people feel Tata was talking directly to them. It was perfect to endear him to a new generation. And, of course, the dog sealed the deal, since animals are one of the easiest ways to go viral. Almost instantly he gained millions of followers. Also Read:  How Ratan Tata impacted millions beyond the boardroom But why was Tata on Instagram at

Diversity and tolerance are crucial drivers of innovation and growth for business and economy

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  The hallmark of true innovation is not limited to cutting-edge tech. Diversity and tolerance for all things new is a crucial asset to fuel innovation and economic growth, not just for individual enterprises but also for societies and economies. In the 1980s, the infamous death spiral of America's chip industry was reversed by Jack Simplot, a potato farmer with no college education but with a terrific acumen for business. Silicon Valley's real 'magic' is not in the grand convergence of brilliant engineers, but in its adventurous culture, tolerance and openness to new ideas. Today, as businesses grapple with complex challenges to stay relevant, DEI (diversity, equity, inclusion) has progressed from being a jargon to an essential principl .. India needs to understand how to extend the value of its diversity beyond representation and harness it as an engine for inclusive and innovative economic growth. So, why is diversity a key focal point? Today, the ethos of modern cor

Govt launches PM E-DRIVE subsidy scheme for EVs with Rs 10,900 cr outlay

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The scheme proposes installation of 22,100 fast chargers for e-4Ws, 1,800 fast chargers for e-buses and 48,400 fast chargers for e-2W/3Ws. | Representative image The government on Tuesday launched the PM E-DRIVE Scheme, with an outlay of Rs 10,900 crore for faster adoption of electric vehicles, setting up of charging infrastructure and development of EV manufacturing ecosystem in India. The scheme shall be implemented from October 1, 2024 to March 31, 2026. The EMPS-2024 (Electric Mobility Promotion Scheme) being implemented for the period April 1, 2024 to September 30, 2024 is being subsumed under the PM E-DRIVE scheme. The subsidy under the PM E-DRIVE scheme for electric two-wheelers has been fixed based on battery power at Rs 5,000 per kilowatt hour but the overall incentive will not exceed Rs 10,000 in the first year. In the second year, it will be halved by Rs 2,500 per kilowatt hour, and the overall benefit will not exceed Rs 5,000. Currently, popular electric scooter makers like